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Our 100% satisfaction Guarantee
If for any reason you are not satisfied with an item purchased from Prooz.com you may exchange or return it within 7 days from the date the order is received. So long as the returned merchandise is in it's original new condition, it has not been worn and is not soiled or damaged, we will refund your purchase.
PLEASE NOTE: We do not accept returns for Special offer, Clearance and Sale items.
If you have any doubts or need to know more about any item, please phone or email us before purchasing.
Our returns policy
Please contact Prooz.com using the email: returns@prooz.com to request a return. You must inform us of a return within 7 days of receipt of your shipment. Once we have agreed to a return, please use the original packing materials. The goods must be unused and all tags must be intact and still attached to the goods.
Retain your receipt and enclose it with the item you are returning. The item must be returned within 7 days from our acknowledgement. Please make sure that the return address is the only address showing on your package and send via a tracked carrier such as Royal Mail Special Delivery, UPS, DHL etc,. We will not be held responsible for goods lost in the post when being returned where you have used a non tracked carrier. Remember to retain the tracking number or Post Office receipt until you receive a credit, a refund, or replacement.
Please note:
The original shipping charge will not be refunded. When we incur extra postage charges over and above those paid by the purchaser, then those extra charges will also be deducted from the refund amount.
Where free shipping was offered and selected, we will deduct the amount of our original postage and packing costs from the refund amount.
Any refunds will only be given to the original purchaser and to the same payment method. Due to fraud checks in some instances the refund may take up to 30 Days to complete.
Our returns address is:
PROOZ.com
3 Market Way,
Weaver Square Shopping Centre,
Northwich,
Cheshire,
England.
CW9 5AY.
Shipment Mistakes
If there is a mistake in shipping or processing your order, Prooz.com will exchange the product at no additional charge. You must notify Prooz.com within 7 business days if a mistake is made.
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